There’s a lot you can do to design an optimal service experience within your facility. All of the things your customer sees, hears, smells and touches will affect their evaluation of your service quality. Continue reading
If you work in a services-based organisation, you’ve probably had run-ins with customers from hell. Continue reading
Before making a purchase decision, services have higher level of perceived risk than a good. Why? Because services generally have qualities that cannot be experienced before using. Continue reading
The world’s economy has changed over the millennium. It began as Agricultural, became Industrial, now a knowledge revolution has seen it become the age of the Services (or tertiary) sector. Continue reading