Apr 16, 2012

Dealing with Difficult Customers

Danielle Spinks Services Marketing, Tools 0 anderson, angry customers, bad-mouth betty, customers from hell, dictatorial dick, difficult customers, egocentric edgar, freeloading freda, frontline staff, hysterical harold, services, training, zemke

If you work in a services-based organisation, you’ve probably had run-ins with customers from hell. More