01 Aug Riot Lessons Posted at 12:32h in Brand by Danielle Spinks-Earl Share The riots in London remind me of when I was a Year 12 Legal Studies student in 1993, a year after the LA riots. Rodney King had been beaten by the LAPD and it had been captured on film by a bystander. It was a divisive case with clear moral underpinnings. After having watched much video of the trial, I could understand why the LAPD had been acquitted. Their lawyer was persuasive and compelling. King’s was limpid and unprepared. Nonetheless, the outcome bred what was to become a city-wide outpouring of frustration and violence. One very interesting lessons was to be learned from this chaos. Marketing ‘gurus’ sometimes cite this case but can’t provide any evidence of its veracity. I am happy to say that I found something of decent substance – a TIME Magazine article. Background to the LA Riots In the area of South Central LA, a five square miles radius of devastation, the outcome was like a bomb. It resembled Nagasaki. Buildings had been looted and set alight. It was martial law. The streets were dangerous. Many people were killed in the frenzy, either as a statement of opposition between the established powers and the disenfranchised or as a gateway for much deeper held sentiments regarding race, class, poverty, and divisions between the entitled and disentitled. In the wasted landscape of South Central LA, everything had been destroyed. Everything except for five buildings. In the post-apocalyptic aftermath, surrounded by smoldering ruins and debris, there were five buildings which had been untouched. Not a broken window. Not a slash of spray paint. All flooded in their usual operable fluoro lights. These five buildings all had one thing in common. They were all McDonalds. ‘When the smoke cleared after the mobs burned through South Central Los Angeles in April, hundreds of businesses, many of them black owned, had been destroyed. Yet not a single McDonald’s restaurant had been torched.’ Edwin M. Reingold, June 29, 1992, TIME Months later, Sociologists at Stanford University came across this data. They were also intrigued. They sent teams into the field some time later. They went in to interview many involved in the riots. They went in to discover what the story was here – not why the devastation had taken place, but why they hadn’t taken place at McDonalds. Now it must be said, these were not the crème de la crème of society. They organized meetings and interviews with those who had pulled people out of cars and beaten them to death. When asked why McDonalds was spared, the answers were unanimous across all the interview centres. The general conversation went something like this. “They are one of us.” “What do you mean?” “They ‘re looking after us.” ‘How could McDonalds ‘be looking after you’? “Because we like to play basketball. There’s nothing else to do except get high and shit. McDonald gives us balls.” It turned out that McDonalds had in fact supplied a number of basketballs to youth groups and basketball centres in these low socio-economic areas. Not thousand of balls. A few hundred. “And the old men. My old man. They don’t have jobs or nothin. They don’t have nowhere to live. McDonalds gives them free coffee.” It was true. In that area, McDonalds supplied several hundred free cups of coffee each morning. In terms of its profitability, a drop in the ocean, Learnings In a purely commercial sense, McDonalds gained years over Pizza Hut, Wendy’s, Denny’s, Taco Bell, Burger King, and every other fast food restaurant in the area that was razed to the ground. Each had to undertake major rebuilds and ascertain their strategic direction to decide whether South Central LA would be part of the strategic plan. Even today, Tesco the supermarket leader of the UK is launching a ‘grocery gap’ stores in the same aea. Most of the old stores have disappeared. Wal-Mart fears to tread due to union barriers. Residents suffer lack of renewed investment. Emotionally, financially and psychologically, McDonalds’ competitive advantage after the LA iots was vast. Lest we forget. Marketing is not about producing advertisements. It’s the battle for the heart and mind of the consumer. Danielle Spinks-Earl firstname.lastname@example.org BA Comm. M Mktg. Freelance writer, designer, marketing communications manager.